RETURNS
right of withdrawal
You can find details on the cancellation and the model cancellation form in our terms and conditions: https://thatstuff.store/en/pages/agb
Delivery address for returns
Atelier Drip Ltd
c/o No Border E-Commerce
comb 13
94496 Ortenburg
Email info@thatstuff.store
How does the return or an exchange work or how do I behave in a warranty case?
If you are not satisfied with a product purchased from us or if an item does not suit you, you can of course return it to the above delivery address within 14 days. If you want to exchange an item, you can send it back and simply order a new one. Of course, we are also happy to help in the context of guarantee or warranty cases. Please send us an email with pictures of the damage to: info@thatstuff.store
Please note that we can only take back unused items in the original packaging. Be careful not to remove labels or soil items. The goods must not show any signs of use.
Please do not send the product back to us freight collect or uninsured! The customer bears the shipping costs for the return. We recommend insured shipping with a tracking number. Please have a return receipt issued and keep it safe so that you can prove your return in the event of loss.
If your product has defects or errors, we would appreciate a note describing them as precisely as possible.
After your return arrives at our logistics center, your return will be processed accordingly.
Please note that this process can take up to two weeks. In the case of refunds of orders with payment in advance, the amount will be credited to your checking account. When ordering via PayPal, the corresponding amount will be credited back to your PayPal account. For orders with the payment methods direct debit and credit card, we transfer the payment via PayPal to the account you are using. The duration of the repayment is up to 16 days and cannot be influenced by us. If you have any problems, please contact PayPal directly.
Warranty and Guarantee Information
The warranty period is 24 months for the purchased products and begins when the goods are handed over. Damage caused by natural wear and tear or improper use is excluded from the warranty.
No guarantees are given with regard to the delivered goods or services beyond the statutory warranty provisions, unless a guarantee is expressly granted in writing.
special instructions
Your right of withdrawal according to our terms and conditions expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.